FAQ
Frequently Asked Questions
General KIPS Questions
What does a KIPS subscription include?
A KIPS subscription grants you year-round access to our comprehensive training program. Upon completing the training, you will take an exam to earn your certification, which must be renewed annually. Additionally, you will have unlimited access to the KIPS library, filled with extra practice exams and resources. You’ll also have access to a dedicated portal to track all your KIPS evaluations for each family you work with. This portal allows you to input information and export reports, showcasing both your program’s KIPS outcomes and the outcomes for the families you assist.
What is the process of getting started on KIPS? Where do I begin?
What is the KIPS Annual Checkup/Recertification?
I failed all three of my exam attempts, now what?
How long does it take to complete the certification process?
How often do I need to recertify?
How will I know when my certification is about to expire?
Finance & Invoicing Questions
How much does KIPS cost? How do we pay?
$200/year/seat. KIPS is connected to Stripe for secure payment processing. All subscriptions will be managed through KIPS.
What does seat-based pricing mean?
You are purchasing a seat-based subscription for a year.
- Example: If your program has four staff members performing KIPS assessments, you will purchase four subscriptions at $200 each. Each staff member will have full access to KIPS for a year and all the benefits that come along with it.
- If a staff member leaves, you can reassign their seat to a new employee without purchasing an additional subscription.
Does getting recertified cost additional money?
Your KIPS subscription gives you unlimited access to the KIPS eLearning, the KIPS library full of practice exams and additional resources, digital evaluation forms, reporting, and recertification for as long as your KIPS subscription is active.
What happens when my program's annual subscription is up?
Before your annual subscription expires, you will receive a notification reminding you that your subscription is up for renewal. It will automatically renew unless you cancel. Be sure to archive users who are no longer using KIPS in your program so you aren’t billed for those seats upon renewal.
What happens when the subscription renews, but we have fewer people than before?
Your renewal is based on the number of seats you have filled. If you have 4 out of 6 seats filled, you will only be billed for 4 seats and will be adjusted to 4 out of 4 seats filled. If you need more seats, you can add additional seats as you need them. Be sure to archive users who are no longer using KIPS in your program.
Will physical evaluation forms still be available for purchase?
No, with the rising costs of paper and shipping, we can no longer support physical evaluation forms. You can print evaluations online as part of your subscription.
Will you offer refunds if a person leaves KIPS?
No, we will not offer refunds at this time. You can archive the user who leaves, and their seat will remain available the next time you add a user.
Do you accept checks?
Yes, we do accept checks. However, please note the following:
- We prefer ACH or credit card payments, as they are easier for us to process.
- A $30 handling fee will be added for check payments to cover additional processing costs.
You must notify us when you submit your order that you need an invoice and check, or we will assume you are comfortable with ACH/Card.
My organization needs your W9, how do I get that?
What’s your address?
356 N. 76th St.
Omaha, NE 68114
Technical Questions
We sent an invitation to all our users and some of them are receiving errors and unable to create their account. What do we do?
All invitations expire after 72 hours. Resend the invitation to the user and have them try again. If you’re still experiencing an issue, please notify jade@kipscoaching.com or logan@kipscoaching.com.
We are experiencing an error in the system. What do you want us to do?
Either contact us through the KIPS website or notify jade@kipscoaching.com or logan@kipscoaching.com.